careers

HVAC Technical Service Manager

description

Residential Technical Service Manager

The Fletcher Supply Company, owned and operated by the Habegger Corporation, is currently seeking an HVAC Residential Technical Service Manager. In this role you will provide technical assistance for internal and external customers by troubleshooting Habegger product lines. Our primary brands are Tempstar/ICP residential equipment as well as light commercial and ductless.

Habegger Corporation is a dynamic sales and wholesale HVAC distribution company that is nationally recognized as an industry leader. Habegger Corporation is family owned and run. Habegger is the 7th largest HVAC distributor in the U.S. and the largest independent Bryant distributor in North America. In 2022 Habegger celebrated its 70th anniversary of serving customers first. We employ over 650 people with over 14,000 cumulative years of HVAC expertise. The Habegger Corporation is an award-winning company, receiving consistent recognition, awards and accolades from our manufacturing partners and other industry organizations.

Major Tasks, Accountabilities, and Key Responsibilities

  • Facilitate resolution of equipment concerns received from the manufacturer, dealers/contractors, inside/outside support personnel.
  • Provide technical assistance by analyzing and recommending solutions concerning equipment installation and operation.
  • Manage warranty and labor claims.
  • Hands on field calls to ensure timely resolution to equipment and installation issues.
  • Develop and present formal training for customers and personnel.

Qualifications/Requirements

  • Five years of field HVAC experience
  • Excellent written and verbal communication skills required
  • Fluent with computer applications and operating systems including Windows, Microsoft Word, and Excel
  • Ability to work independently and make decisions without close supervision
  • Accurate, efficient, and capable of troubleshooting
  • Flexibility to adapt to changes in organizational structure and move among departments when necessary

benefits

Benefits

  • 401k and profit sharing
  • Medical, dental, vision, life, and more insurance plans available
  • Growth opportunities

Fletcher Supply and the Habegger Corporation are Equal Opportunity Employers.